1. Return Policy

We currently do not accept returns for any orders once the product has been delivered. However, we want to ensure your satisfaction, so if there is an issue with your order such as receiving a damaged, defective, or incorrect item, please contact us within 7 days of receiving your delivery.

To initiate a return request, please follow these steps:

• Contact our customer service team at [email protected] with your order details and a description of the issue.
• Include clear photos of the items and packaging, if applicable, to help us assess the situation.

2. Refund Policy

Since we only offer Cash on Delivery (COD) payments, refunds are not applicable for any returned products. In case of a valid return request, we will offer an exchange or, in certain situations, provide a replacement for the item(s) in question.

3. Exchanges

If you receive a defective or incorrect item, we will be happy to exchange it for the correct product, subject to availability. Exchanges must be requested within 7 days of delivery.

4. Shipping Costs for Returns/Exchanges

Any return or exchange-related shipping costs will be covered by Alaric Outfits only if the return or exchange is due to an error on our part (e.g., damaged, defective, or incorrect item). Otherwise, return shipping fees are the responsibility of the customer.

5. Contact Us

If you have any questions or concerns regarding your purchase or the return/exchange process, please reach out to our customer support team at [email protected].

We are here to assist you and ensure your shopping experience is as smooth as possible!